Refund Policy

This Refund Policy outlines the terms under which payments made to BigHit Global may or may not be refunded. By using our services or making a payment through the platform, you agree to the terms described in this policy.

1. Nature of Digital Services

BigHit Global provides digital services including music distribution, creator monetization services, and other digital content management tools. Because these services involve digital processing, platform integrations, and content delivery to external platforms, most services begin immediately after submission or payment.

As a result, refunds are generally limited once the service process has started.

2. Non-Refundable Services

Payments made for the following services are typically non-refundable once the service process has begun:

• Music distribution submissions
• Content monetization activation
• Account setup or platform processing services
• Digital content management services

Once a release or content submission has been processed or delivered to distribution partners, the service is considered completed or in progress and may not be reversed.

3. Eligible Refund Situations

Refund requests may be considered in certain situations including:

• Duplicate payments made accidentally
• Billing errors caused by technical issues
• Services that were paid for but not delivered
• Verified platform processing errors

Refund approvals are determined on a case-by-case basis after review by our support team.

4. Refund Request Timeframe

If you believe you are eligible for a refund, you must submit a request within a reasonable time period after the payment was made. Requests submitted long after a service has been delivered may not be eligible for review.

5. Fraud Prevention

BigHit Global reserves the right to deny refund requests that appear fraudulent, abusive, or inconsistent with our service terms. Accounts that repeatedly submit fraudulent refund requests may be suspended or permanently restricted.

6. Third-Party Platform Limitations

Once content has been delivered to external streaming platforms or monetization partners, BigHit Global may not have the ability to reverse distribution or monetization processes. In such cases, refunds may not be possible due to third-party system limitations.

7. Processing of Approved Refunds

If a refund request is approved, the refund will typically be issued using the same payment method used for the original transaction whenever possible. Processing times may vary depending on the payment provider.

8. Policy Updates

BigHit Global reserves the right to update this Refund Policy at any time. Updated versions will be published on this page and will take effect immediately upon publication.

9. Contact for Refund Requests

If you have questions regarding this policy or would like to submit a refund request, please contact our support team:

hello@bighitglobal.com